frequently asked
And if you can't find your answer, write to us — we're here.
Yes, always. You receive a digital proof to approve, with one free revision. Nothing is printed until you're completely happy.
Plan for about 7 to 14 days: the proof reaches you within 1–2 business days, then printing and delivery follow once you approve.
As sharp as possible, ideally in good light. Older or imperfect photos often work beautifully — write to us if you're unsure and we'll guide you.
Aluminum gives a luminous, modern, very durable result. Canvas offers a soft, painterly texture. Both are gorgeous — it's a matter of taste.
Our printer lays ink in layers to create a real texture (up to 1.5 mm): fur, eyes and light gain volume. An artwork you can truly touch.
8×10, 11×14 and 12×16 inches, in portrait or landscape orientation.
Yes, everywhere in Canada, with careful protective packaging. Shipping options appear at checkout.
We care: one free revision is included and we work with you until the result moves you. Your satisfaction comes first.
Yes, and it's a deeply thoughtful gesture. We can include a handwritten card and ship directly to them — write to us to arrange a gift delivery, handled with all the gentleness it deserves.
As sharp as possible, in good light. At least 1000 px on the short side. The photos you already love often give the best result — if in doubt, check the photo guide or write to us.
Digital proof within 2 business days, then shipped 3 to 5 business days after your approval. You follow every step via your private link, and get a photo of the parcel at shipping.
Yes: one round of adjustments is included. Nothing is printed without your okay. A second round, if needed, is $10.
Free replacement, no return required — just send us a photo.
Yes, as long as printing hasn't started — that is, before you approve the proof.
Yes, in the Complicité collection, with the 2nd-pet option (+$15).
The acrylic and wood base are sourced locally where possible, and every plaque is printed and assembled by hand in Québec.
No: the acrylic plaque is smooth. The photo “floats” inside the material like gallery glass. (The 3D tactile relief up to 1.5 mm is for our aluminum panels and canvases.)